Early Intervention (EI) Programs and Independent Ombuds Services

Early Intervention In-House

EI is our pioneering program of proactive claims management. EI works with your current claims management system to help achieve faster and less costly resolution of problems with patients when things go wrong. Progam design and training of your in-house staff are key components of HCR's EI Program.

Human-to-human conversation is EI's secret weapon. Direct discussion between the patient and provider may be best, but very often that is difficult. When it is, EI uses a neutral third party to maintain civility and steer the parties to an amicable resolution.

EI is just as much about preserving trust between patients and providers as it is about keeping a lid on medical liability costs. But the evidence shows that the more compassionate approach of EI can result in substantial cost savings.

HCR can help by providing:

• EI program design and implementation.
• Training and resource materials.
• Independent, highly trained and experienced professionals affiliated with HCR to serve as facilitators or mediators.
• Independent physician reviewers from all specialties affiliated with HCR to assess potential claims for early resolution.

Early Intervention - Independent Ombuds Service (IOS)

HCR offers a unique service to organizations which do not have the internal resources to devote to develop an in-house early intervention program. HCR's independent Ombuds Service provides highly skilled and experienced neutrals "on-call" to partner with, coach, and guide your staff when confronted with challenges, adverse event disclosures, or ongoing communications with patients and their families. HCR ombuds know how to work with patients and families to identify their needs and concerns, develop action plans to resolve them and bring the parties together.

Contact Jane Ruddell about our setting up an EI program to meet your organization's needs.